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SHIPPING & RETURNS
Shipping Policy
PRODUCTS WILL BE INSURED FOR LOSE OR DAMAGE WHILST IN TRANSIT WITHIN AUSTRALIA FOR OUR DIRECT CUSTOMERS ONLY
POSTAGE OPTIONS
FREE PICKUP BALLARAT
CURBESIDE PICKUP LOCATIONS WILL BE AVAILABLE FOR METRO VICTORIA, NSW, SA AND ACT.
AUSTRALIA WIDE POSTAGE DOOR TO DOOR SHIPPING
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PLEASE CONTACT US FOR DOOR TO DOOR SHIPPING RATES AND CURBESIDE PRICES
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FOR HALLOWEEN PRE-ORDERS ESTIMATED DELIVERY TO BUYER OCT/NOVEMBER 2024
If in the event your delivery is delayed due to unforeseen circumstances our company will request an urgent update with the delivery company/supplier.
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PLEASE NOTE ETA DATE IS AN APPROX PROVIDED BY OUR SHIPPING AGENT. WE CANNOT REFUND IN THE EVENT THERE IS A SHIPPING DELAY WHICH PREVENTS US FROM SUPPLYING BY THE ESTIMATED DATE ADVERTISED .
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Return & Exchange Policy
RETURNS POLICY
DAWN TILL DUSK WILL ACCEPT PRODUCT RETURNS ONLY IN THE EVENT OF A MANUFACTURERS FAULT WITH THE PRODUCT AND WILL ADVISE DEPENDING ON THE FAULT WHICH OPTION WILL BE AVAILBLE CREDIT, REFUND, REPAIR OR REPLACEMENT PART AS REQUIRED WHERE:
1)The product is faulty.
2)You have contacted us by email within 7 days of receiving your item to advise us of the problem/fault so we can discuss your options.
3) Item(s) must be new, unused and in their original packaging, along with all accessories as received.
4) Item(s) must be returned via a trackable shipping method and must be insured with delivery confirmation to receive a refund or store credit.
6) All shipping costs must be pre-paid by the party returning the merchandise (i.e. the customer).
7) Returned items eligible for a refund or store credit will be refunded for the cost of the item returned only. We do not refund shipping costs or curb side pickup costs.
8) Please note some Halloween animatronics /decorations will require a step-down transformer/converter 240V to 110V not included with your item. Please refer to your specific item description on our website www.dawntillduskcollectables.com.au . or contact us direct to seek further advise Email dawntillduskaus@gmail.com. Please ensure that the step-down transformer that you purchase for you item complies with the Australian standards. We recommend you purchase from a reputable business such as (BUNNINGS, HARVEY NORMAN, Jayar). As we do not recommend purchasing from online platforms like Ebay, amazon, AliExpress. We will not be held responsible if your product does work due purchasing the incorrect voltage supply.
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PLEASE NOTE ALL ITEMS WILL PRE-CHECKED BEFORE DELIVERY TO ENSURE CUSTOMER SATISFACTION
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WE WILL NOT COVER WHERE:
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1) THE ITEM HAS BEEN ONSOLD TO A THIRD PARTY
2) SHIPPED OUT TO A THIRD PARTY
3) OUR RETURNS AND WARRANTY WILL NOT COVER ANY THIRD-PARTY INVOLVEMENT WE ONLY COVER TO OUR END BUYER.
4) WHERE THE ITEM HAS BEEN USED AND IS OVER THE 7 DAYS FROM PICKUP OR DELIVERY.
5) WHERE THE ITEM WAS USED INCORRECTLY, NOT PUT TOGETHER AS PER INSTRUCTION , MANUAL HANDLING OR CUSTOMER HAS USED THE INCORRECT POWER SUPPLY AND HAS SHORTED THE PRODUCT.
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